element <ranksTG>
Namespace:
Type:
Content:
complex, 1 element
Defined:
locally at 1 location
XML Representation Summary
<ranksTG>
   
Content: 
</ranksTG>
May contain elements (1):
row (type extension of ssj:doubleList)
May be included in elements (1):
Usage / Definition Locations
Annotation
Determines the type-to-group matrix of ranks used for agent selection by some routing policies. This matrix has one row per call type and one column per agent group. Element (k,i) of the matrix sets the priority assigned to agents in group i by calls of type k. An infinite value indicates that no new call of type k can be sent to agents in group i.

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