| All Element Summary |
| agentGroup (type ssj:Named) |
Gives the name and properties for the agent groups originally defined by the evaluation system which produced these results.
Type: |
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Content: |
complex, 1 attribute, 1 element |
Defined: |
|
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| agentGroupSegment (type ssj:Named) |
Gives the name and properties for the explicit segments of agent groups originally defined by the evaluation system which produced these results.
Type: |
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Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| awt (type ssj:NonNegativeDurationArray) |
Determines the Ki' x P' matrix of acceptable waiting times giving the AWT for each contact type and period.
Type: |
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Content: |
complex, 1 element |
Defined: |
|
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| callTrace (type ccapp:CallTraceParams) |
Gives the parameters for the call-by-call trace.
Type: |
|
Content: |
complex, 4 attributes, 1 element |
Defined: |
|
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| ccapp:batchSimParams |
Defines parameters for a simulation using batch means.
Type: |
|
Content: |
complex, 15 attributes, 5 elements |
Defined: |
|
Used: |
never |
|
| ccapp:contactCenterEvalResults |
Defines parameters concerning the results of an evaluation performed on a contact center.
Type: |
|
Content: |
complex, 2 attributes, 15 elements |
Defined: |
|
Used: |
never |
|
| ccapp:contactCenterSimResults |
Defines parameters concerning the results of a simulation of a contact center.
Type: |
|
Content: |
complex, 3 attributes, 20 elements |
Defined: |
|
Used: |
never |
|
| ccapp:ctmcrepSimParams |
Defines parameters concerning an experiment using independent replications on a CTMC call center model.
Type: |
|
Content: |
complex, 12 attributes, 9 elements |
Defined: |
|
Used: |
never |
|
| ccapp:repSimParams |
Defines parameters concerning an experiment using independent replications.
Type: |
|
Content: |
complex, 9 attributes, 6 elements |
Defined: |
|
Used: |
never |
|
| ccapp:simParams |
Type: |
|
Content: |
complex, 6 attributes, 5 elements |
Defined: |
|
Used: |
never |
|
| ccapp:stratSimParams |
Defines parameters concerning an experiment using independent replications and stratification.
Type: |
|
Content: |
complex, 16 attributes, 6 elements |
Defined: |
|
Used: |
never |
|
| contactTypeSegment (type ssj:Named) |
Gives the name and properties for the explicit segments of contact types originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| controlVariable (type ccapp:ControlVariableParams) |
Defines parameters for control variables used after simulation to reduce variance on the estimates.
Type: |
|
Content: |
empty, 1 attribute |
Defined: |
|
|
| database (type ssj:DBConnectionParams) |
Determines the parameters of the database for the call-by-call trace.
Type: |
|
Content: |
complex, 3 attributes, 1 element |
Defined: |
|
|
| evalInfo (type ssj:PropertiesParams) |
Represents evaluation information associated with the results.
Type: |
|
Content: |
complex, 14 elements |
Defined: |
|
|
| histogram (type ccapp:HistogramParams) |
If present, a histogram of the observations results will be shown for this performance measure.
Type: |
|
Content: |
empty, 4 attributes |
Defined: |
|
|
| inboundType (type ssj:Named) |
Gives the name and properties for the inbound contact types originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| inboundTypeSegment (type ssj:Named) |
Gives the name and properties for the explicit segments of inbound contact types originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| matrixOfAWT (type ssj:Named) |
Determines the name of a matrix of acceptable waiting times.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| max (type ccapp:PMMatrix) |
Gives the maximum of the observations for each performance measure corresponding to expectations.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| maxNumAgents (type ssj:nonNegativeIntList) |
Determines, for each agent group, the maximal number of agents used when comparing different staffing vectors using simulation.
Type: |
|
Content: |
simple |
Defined: |
|
|
| min (type ccapp:PMMatrix) |
Gives the minimum of the observations for each performance measure corresponding to expectations.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| minNumAgents (type ssj:nonNegativeIntList) |
Determines, for each agent group, the minimal number of agents used when comparing different staffing vectors using simulation.
Type: |
|
Content: |
simple |
Defined: |
|
|
| numObs (type ccapp:PMMatrixInt) |
Gives the number of observations for each performance measure corresponding to an expectation.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| obs (within observations) |
Gives a list of observations for a specific performance measure, identified by a row and a column.
Type: |
|
Content: |
simple, 2 attributes |
Defined: |
|
Includes: |
|
|
| observations (type ccapp:ObsMatrix) |
Gives the individual observations for each performance measure corresponding to an expectation.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| outReplications (type ssj:nonNegativeIntList) |
Determines the out-of-sample number of replications.
Type: |
|
Content: |
simple |
Defined: |
|
|
| outboundType (type ssj:Named) |
Gives the name and properties for the outbound contact types originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| outboundTypeSegment (type ssj:Named) |
Gives the name and properties for the explicit segments of outbound contact types originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| performanceMeasure (type ccapp:PMMatrix) |
Gives the results of the evaluation.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| period (type ssj:Named) |
Gives the name and properties for the main periods originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| periodSegment (type ssj:Named) |
Gives the name and properties for the explicit segments of main periods originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| printedObs (type ccapp:PerformanceMeasureParams) |
Determines the list of performance measures for which a list of observations should be included in the statistical report.
Type: |
|
Content: |
complex, 3 attributes, 1 element |
Defined: |
|
|
| printedStat (type ccapp:PrintedStatParams) |
Determines a group of performance measures to be included in a report.
Type: |
|
Content: |
empty, 4 attributes |
Defined: |
|
|
| properties (type ssj:PropertiesParams) |
Represents properties associated with the report.
Type: |
|
Content: |
complex, 14 elements |
Defined: |
|
|
| randomStreams (type ccapp:RandomStreamsParams) |
Defines parameters for the random streams used by the simulator.
Type: |
|
Content: |
complex, 2 attributes, 1 element |
Defined: |
|
|
| report (type ccapp:ReportParams) |
Defines reporting parameters.
Type: |
|
Content: |
complex, 10 attributes, 5 elements |
Defined: |
|
|
| sequentialSampling (type ccapp:SequentialSamplingParams) |
Determines parameters for sequential sampling.
Type: |
|
Content: |
empty, 4 attributes |
Defined: |
|
|
| shownAgentGroupProperty (type ccapp:PropertyNameParam) |
This element is similar to shownContactTypeProperty but for agent groups.
Type: |
|
Content: |
empty, 1 attribute |
Defined: |
|
|
| shownContactTypeProperty (type ccapp:PropertyNameParam) |
Gives the name of a property, associated with a contact type, to be shown in the report in addition to the name of the contact type.
Type: |
|
Content: |
empty, 1 attribute |
Defined: |
|
|
| streamSeed (type ssj:doubleList) |
Determines the initial seed to use with the selected class of random streams.
Type: |
|
Content: |
simple |
Defined: |
|
|
| target (type ssj:DoubleArray) |
Gives the Ki' x P' matrix containing target service level for each contact type and period.
Type: |
|
Content: |
complex, 1 element |
Defined: |
|
|
| thresholds (type ssj:IntArray) |
Determines a matrix of thresholds on the number of agents, and queue size, which is used to speed up simulation.
Type: |
|
Content: |
complex, 1 element |
Defined: |
|
|
| variance (type ccapp:PMMatrix) |
Gives the sample variance of the observations for each performance measure.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| waitingQueue (type ssj:Named) |
Gives the name and properties for the waiting queues originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
|
| waitingQueueSegment (type ssj:Named) |
Gives the name and properties for the explicit segments of waiting queues originally defined by the evaluation system which produced these results.
Type: |
|
Content: |
complex, 1 attribute, 1 element |
Defined: |
|
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