Namespace "http://www.iro.umontreal.ca/lecuyer/contactcenters/app"
Targeting Schemas (1):
ccapp.xsd
Components:
global elements, 39 local elements, 20 complexTypes, 2 simpleTypes
All Element Summary
agentGroup (type ssj:Named) Gives the name and properties for the agent groups originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
agentGroupSegment (type ssj:Named) Gives the name and properties for the explicit segments of agent groups originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
awt (type ssj:NonNegativeDurationArray) Determines the Ki' x P' matrix of acceptable waiting times giving the AWT for each contact type and period.
Type:
Content:
complex, 1 element
Defined:
locally at 1 location
callTrace (type ccapp:CallTraceParams) Gives the parameters for the call-by-call trace.
Type:
Content:
complex, 4 attributes, 1 element
Defined:
locally at 1 location
ccapp:batchSimParams Defines parameters for a simulation using batch means.
Type:
Content:
complex, 15 attributes, 5 elements
Defined:
globally in ccapp.xsd, see XML source
Used:
never
ccapp:contactCenterEvalResults Defines parameters concerning the results of an evaluation performed on a contact center.
Type:
Content:
complex, 2 attributes, 15 elements
Defined:
globally in ccapp.xsd, see XML source
Used:
never
ccapp:contactCenterSimResults Defines parameters concerning the results of a simulation of a contact center.
Type:
Content:
complex, 3 attributes, 20 elements
Defined:
globally in ccapp.xsd, see XML source
Used:
never
ccapp:ctmcrepSimParams Defines parameters concerning an experiment using independent replications on a CTMC call center model.
Type:
Content:
complex, 12 attributes, 9 elements
Defined:
globally in ccapp.xsd, see XML source
Used:
never
ccapp:repSimParams Defines parameters concerning an experiment using independent replications.
Type:
Content:
complex, 9 attributes, 6 elements
Defined:
globally in ccapp.xsd, see XML source
Used:
never
ccapp:simParams
Type:
Content:
complex, 6 attributes, 5 elements
Defined:
globally in ccapp.xsd, see XML source
Used:
never
ccapp:stratSimParams Defines parameters concerning an experiment using independent replications and stratification.
Type:
Content:
complex, 16 attributes, 6 elements
Defined:
globally in ccapp.xsd, see XML source
Used:
never
contactTypeSegment (type ssj:Named) Gives the name and properties for the explicit segments of contact types originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
controlVariable (type ccapp:ControlVariableParams) Defines parameters for control variables used after simulation to reduce variance on the estimates.
Type:
Content:
empty, 1 attribute
Defined:
locally at 1 location
database (type ssj:DBConnectionParams) Determines the parameters of the database for the call-by-call trace.
Type:
Content:
complex, 3 attributes, 1 element
Defined:
locally at 1 location
evalInfo (type ssj:PropertiesParams) Represents evaluation information associated with the results.
Type:
Content:
complex, 14 elements
Defined:
locally at 1 location
histogram (type ccapp:HistogramParams) If present, a histogram of the observations results will be shown for this performance measure.
Type:
Content:
empty, 4 attributes
Defined:
locally at 1 location
inboundType (type ssj:Named) Gives the name and properties for the inbound contact types originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
inboundTypeSegment (type ssj:Named) Gives the name and properties for the explicit segments of inbound contact types originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
matrixOfAWT (type ssj:Named) Determines the name of a matrix of acceptable waiting times.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
max (type ccapp:PMMatrix) Gives the maximum of the observations for each performance measure corresponding to expectations.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
maxNumAgents (type ssj:nonNegativeIntList) Determines, for each agent group, the maximal number of agents used when comparing different staffing vectors using simulation.
Type:
Content:
simple
Defined:
locally at 1 location
min (type ccapp:PMMatrix) Gives the minimum of the observations for each performance measure corresponding to expectations.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
minNumAgents (type ssj:nonNegativeIntList) Determines, for each agent group, the minimal number of agents used when comparing different staffing vectors using simulation.
Type:
Content:
simple
Defined:
locally at 1 location
numObs (type ccapp:PMMatrixInt) Gives the number of observations for each performance measure corresponding to an expectation.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
obs (within observations) Gives a list of observations for a specific performance measure, identified by a row and a column.
Type:
embedded (extension of ssj:doubleList)
Content:
simple, 2 attributes
Defined:
locally at 1 location
Includes:
definitions of 2 attributes
observations (type ccapp:ObsMatrix) Gives the individual observations for each performance measure corresponding to an expectation.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
outReplications (type ssj:nonNegativeIntList) Determines the out-of-sample number of replications.
Type:
Content:
simple
Defined:
locally at 1 location
outboundType (type ssj:Named) Gives the name and properties for the outbound contact types originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
outboundTypeSegment (type ssj:Named) Gives the name and properties for the explicit segments of outbound contact types originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
performanceMeasure (type ccapp:PMMatrix) Gives the results of the evaluation.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
period (type ssj:Named) Gives the name and properties for the main periods originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
periodSegment (type ssj:Named) Gives the name and properties for the explicit segments of main periods originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
printedObs (type ccapp:PerformanceMeasureParams) Determines the list of performance measures for which a list of observations should be included in the statistical report.
Type:
Content:
complex, 3 attributes, 1 element
Defined:
locally at 1 location
printedStat (type ccapp:PrintedStatParams) Determines a group of performance measures to be included in a report.
Type:
Content:
empty, 4 attributes
Defined:
locally at 1 location
properties (type ssj:PropertiesParams) Represents properties associated with the report.
Type:
Content:
complex, 14 elements
Defined:
locally at 1 location
randomStreams (type ccapp:RandomStreamsParams) Defines parameters for the random streams used by the simulator.
Type:
Content:
complex, 2 attributes, 1 element
Defined:
locally at 1 location
report (type ccapp:ReportParams) Defines reporting parameters.
Type:
Content:
complex, 10 attributes, 5 elements
Defined:
locally at 2 locations
sequentialSampling (type ccapp:SequentialSamplingParams) Determines parameters for sequential sampling.
Type:
Content:
empty, 4 attributes
Defined:
locally at 1 location
shownAgentGroupProperty (type ccapp:PropertyNameParam) This element is similar to shownContactTypeProperty but for agent groups.
Type:
Content:
empty, 1 attribute
Defined:
locally at 1 location
shownContactTypeProperty (type ccapp:PropertyNameParam) Gives the name of a property, associated with a contact type, to be shown in the report in addition to the name of the contact type.
Type:
Content:
empty, 1 attribute
Defined:
locally at 1 location
streamSeed (type ssj:doubleList) Determines the initial seed to use with the selected class of random streams.
Type:
Content:
simple
Defined:
locally at 1 location
target (type ssj:DoubleArray) Gives the Ki' x P' matrix containing target service level for each contact type and period.
Type:
Content:
complex, 1 element
Defined:
locally at 1 location
thresholds (type ssj:IntArray) Determines a matrix of thresholds on the number of agents, and queue size, which is used to speed up simulation.
Type:
Content:
complex, 1 element
Defined:
locally at 1 location
variance (type ccapp:PMMatrix) Gives the sample variance of the observations for each performance measure.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
waitingQueue (type ssj:Named) Gives the name and properties for the waiting queues originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
waitingQueueSegment (type ssj:Named) Gives the name and properties for the explicit segments of waiting queues originally defined by the evaluation system which produced these results.
Type:
Content:
complex, 1 attribute, 1 element
Defined:
locally at 1 location
Complex Type Summary
ccapp:BatchSimParams Gives the parameters for a call center simulation using batch means to evaluate steady-state performance measures.
Content:
complex, 15 attributes, 5 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 9 attributes
Used:
ccapp:CallTraceParams Determines the parameters for the call-by-call trace.
Content:
complex, 4 attributes, 1 element
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 4 attributes and 1 element
Used:
ccapp:ContactCenterEvalResultsParams Represents results obtained by performing some type of evaluation on a contact center.
Content:
complex, 2 attributes, 15 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 2 attributes and 15 elements
Used:
ccapp:ContactCenterSimResultsParams Represents results obtained by performing simulation of a contact center model.
Content:
complex, 3 attributes, 20 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 1 attribute and 5 elements
Used:
ccapp:ControlVariableParams Defines parameters for a specific control variable applied to some estimators after simulation.
Content:
empty, 1 attribute
Defined:
globally in ccapp.xsd, see XML source
Includes:
definition of 1 attribute
Used:
ccapp:CTMCRepSimParams Represents parameters specific to an experiment simulating a CTMC with independent replications.
Content:
complex, 12 attributes, 9 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 3 attributes and 3 elements
Used:
ccapp:HistogramParams Determine the parameters of a histogram.
Content:
empty, 4 attributes
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 4 attributes
Used:
ccapp:ObsMatrix Represents a matrix of observations concerning a specific type of performance measure.
Content:
complex, 1 attribute, 1 element
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 1 attribute and 1 element
Used:
ccapp:PerformanceMeasureParams Selects a specific performance measure identified by a type name, a row, and a column.
Content:
complex, 3 attributes, 1 element
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 3 attributes and 1 element
Used:
ccapp:PMMatrix Represents a matrix of statistics concerning a specific type of performance measure, obtained by some evaluation.
Content:
complex, 1 attribute, 1 element
Defined:
globally in ccapp.xsd, see XML source
Includes:
definition of 1 attribute
Used:
ccapp:PMMatrixInt This is similar to PMMatrix with a matrix of integers rather than a matrix of double-precision values.
Content:
complex, 1 attribute, 1 element
Defined:
globally in ccapp.xsd, see XML source
Includes:
definition of 1 attribute
Used:
ccapp:PrintedStatParams Represents the parameters for a group of printed statistics when a statistical report is queried.
Content:
empty, 4 attributes
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 4 attributes
Used:
ccapp:PropertyNameParam This element is used to refer to a property by name, using the name attribute.
Content:
empty, 1 attribute
Defined:
globally in ccapp.xsd, see XML source
Includes:
definition of 1 attribute
Used:
ccapp:RandomStreamsParams Defines parameters of the random streams used during an experiment based on simulation.
Content:
complex, 2 attributes, 1 element
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 2 attributes and 1 element
Used:
ccapp:ReportParams Defines parameters for reports on simulation results.
Content:
complex, 10 attributes, 5 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 10 attributes and 5 elements
Used:
ccapp:RepSimParams Represents parameters for a contact center simulation using independent replications to evaluate performance measures for a finite horizon and possibly non-stationary system.
Content:
complex, 9 attributes, 6 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 3 attributes and 1 element
Used:
ccapp:SequentialSamplingParams Determines parameters for sequential sampling based on some type of performance measure.
Content:
empty, 4 attributes
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 4 attributes
Used:
ccapp:ServiceLevelParams Represents the parameters used for estimating the service level.
Content:
complex, 1 attribute, 2 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 1 attribute and 2 elements
Used:
ccapp:SimParams Represents generic parameters for experiments using simulation.
Content:
complex, 6 attributes, 5 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 6 attributes and 5 elements
Used:
ccapp:StratSimParams Represents parameters specific to an experiment using independent replications and stratification.
Content:
complex, 16 attributes, 6 elements
Defined:
globally in ccapp.xsd, see XML source
Includes:
definitions of 7 attributes
Used:
Simple Type Summary
ccapp:intgt1
Defined:
globally in ccapp.xsd, see XML source
Used:
never
ccapp:PerPeriodCollectingMode Determines how per-period statistics are computed during simulation.
Defined:
globally in ccapp.xsd, see XML source
Used:

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